Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
Recall 12074 · Dec 27, 2011 · Navien
13,000
units affected
13,000
units affected
Facts
- Recall number
- 12074
- Date
- Dec 27, 2011
- Company
- Navien
- Units affected
- 13,000
- Product
- Navien Instantaneous or Tankless Water Heaters
- Product type
- Gas Water Heaters
- Remedy
- Repair
- Hazard
- Poisoning
The product
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
What can happen
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
The fix
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Incidents and where it was sold
- Incidents
- None reported
- Sold at
- Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.
Related pages
Questions and answers
What should I do with the recalled navien instantaneous or tankless water heaters?
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the.
What is the hazard?
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.