Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard
Recall 21042 · Dec 9, 2020 · Neptune Benson
4,560
units affected
4,560
units affected
Facts
- Recall number
- 21042
- Date
- Dec 9, 2020
- Company
- Neptune Benson
- Units affected
- 4,560
- Product
- Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas
- Remedy
- Repair, Replacement
- Hazard
- Fire
The product
This recall involves Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas to sanitize the water. The majority were installed in Endless Pools. The brand and model number can be identified from the manufacturing plate located on one end of the generator's steel tube. They are silver and black in color and measure 4 inches in diameter and 25 inches in length.
What can happen
Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard.
The fix
Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement.
Incidents and where it was sold
- Incidents
- The firm has received 92 reports of incidents involving overheating, melting or burning of the generators and the area around the generators. No injuries have been reported.
- Sold at
- Neptune Benson sold the generators to pool and spa commercial customers from August 2016 through February 2020 for about $320. Prior to August 2016, the generators were manufactured and sold by Delta UV Corporation to pool and spa commercial customers.
Related pages
Questions and answers
What should I do with the recalled delta uv ea-4h-10 ultra-violet generators installed in swimming pools and swim spas?
Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement.
What is the hazard?
Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.