Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert
Recall 14187 · May 21, 2014 · Nest Labs
440,000
units affected
440,000
units affected
Facts
- Recall number
- 14187
- Date
- May 21, 2014
- Company
- Nest Labs
- Units affected
- 440,000
- Product
- Nest Protect: Smoke + CO Alarm
- Product type
- Smoke Detectors/Alarms
- Remedy
- Refund, Repair
- Hazard
- Fire
The product
This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.
What can happen
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
The fix
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs.
Incidents and where it was sold
- Incidents
- Nest Labs has received no reports of incidents, injuries or property damage.
- Sold at
- Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15, 2013 to April 3, 2014 for about $130.
Related pages
Questions and answers
What should I do with the recalled nest protect: smoke + co alarm?
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless.
What is the hazard?
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.