Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards
Recall 24171 · Mar 21, 2024 · Nestlé USA
440,500
units affected
440,500
units affected
Facts
- Recall number
- 24171
- Date
- Mar 21, 2024
- Company
- Nestlé USA
- Units affected
- 440,500
- Product
- Metallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets
- Remedy
- Refund
- Hazard
- Fire
The product
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
What can happen
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
The fix
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund.
Incidents and where it was sold
- Incidents
- There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention.
- Sold at
- Online and in-store at Target and Walmart, and through Nexcom (military retail outlets) nationwide from November 2023 through January 2024 for about $10, $13 or $20 depending on gift set.
Related pages
Questions and answers
What should I do with the recalled metallic mugs included in 2023 holiday starbucks-branded gift sets?
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit.
What is the hazard?
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.