Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)
Recall 17760 · Jul 28, 2017 · Nestlé Waters North America
12,300
units affected
12,300
units affected
Facts
- Recall number
- 17760
- Date
- Jul 28, 2017
- Company
- Nestlé Waters North America
- Units affected
- 12,300
- Product
- AccuPure floor-standing filtration dispensers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.
What can happen
The dispensers can overheat and smoke, posing fire and burn hazards.
The fix
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
Incidents and where it was sold
- Incidents
- Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire. No injuries have been reported.
- Sold at
- These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used.
Related pages
Questions and answers
What should I do with the recalled accupure floor-standing filtration dispensers?
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
What is the hazard?
The dispensers can overheat and smoke, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.