Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard (Recall Alert)
Recall 16757 · Jul 15, 2016 · Nestlé Waters North America
10,900
units affected
10,900
units affected
Facts
- Recall number
- 16757
- Date
- Jul 15, 2016
- Company
- Nestlé Waters North America
- Units affected
- 10,900
- Product
- AccuPure countertop filtered water dispensers
- Product type
- Drink Dispensers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves Nestlé Waters North America AccuPure countertop water filtration dispensers. The water dispensers are black and measure about 17.5 inches tall and 12.8 inches wide. The units connect to the plumbing system, draw water from the system, filter the water and dispense hot and cold water through the unit. "AccuPure" is printed on the front and side panels. The model number is HCB215n and is printed on the back of the water dispensers.
What can happen
The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.
The fix
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.
Incidents and where it was sold
- Incidents
- Nestlé Waters has received seven reports of parts melting, smoking or burning. No injuries have been reported.
- Sold at
- These units were sold and rented to businesses nationwide for consumer use from January 2013 to May 2016 as part of individual service contracts that Nestlé Waters has with these customers. A limited number of units were purchased by these customers for a list price of $599.99.
Related pages
Questions and answers
What should I do with the recalled accupure countertop filtered water dispensers?
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting affected customers directly to schedule installation of a free replacement unit. Customers with questions should contact Nestlé Waters.
What is the hazard?
The water dispensers can overheat, causing internal parts to melt and smoke. This poses burn and fire hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.