Netgear Recalls Power Adapters for Outdoor Cameras Due to Fire Hazard
Recall 18047 · Dec 5, 2017 · Netgear
7,300
units affected
7,300
units affected
Facts
- Recall number
- 18047
- Date
- Dec 5, 2017
- Company
- Netgear
- Units affected
- 7,300
- Product
- Power adapters for outdoor Arlo cameras
- Remedy
- Refund
- Hazard
- Fire
The product
This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long.
What can happen
Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.
The fix
Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.
Incidents and where it was sold
- Incidents
- The firm has received seven reports of the power adapter cord melting and overheating, resulting in one fire. No injuries have been reported.
- Sold at
- Fry's electronics stores nationwide and online at Frys.com and Amazon.com from June 2017 through October 2017 for about $20.
Related pages
Questions and answers
What should I do with the recalled power adapters for outdoor arlo cameras?
Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.
What is the hazard?
Water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.