NVIDIA Recalls European Plug Heads Sold with Power Adaptors Due to Electric Shock Hazard
Recall 17201 · Aug 8, 2017 · Nvidia
6,900
units affected
6,900
units affected
Facts
- Recall number
- 17201
- Date
- Aug 8, 2017
- Company
- Nvidia
- Units affected
- 6,900
- Product
- European plug heads for NVIDIA SHIELD™ power adaptors
- Remedy
- Replacement
- Hazard
- Electric shock
The product
This recall involves European plug heads for power adaptors included with NVIDIA SHIELD™ World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adaptor. The power adaptor has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the power adaptor where the European plug head can be attached. There are six different plug heads that come with the World Charger Kit. Only the European plug head is being recalled.
What can happen
The plug heads can break exposing metal prongs, posing an electric shock hazard.
The fix
Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.
Incidents and where it was sold
- Incidents
- There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.
- Sold at
- Online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30.
Related pages
Questions and answers
What should I do with the recalled european plug heads for nvidia shield™ power adaptors?
Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.
What is the hazard?
The plug heads can break exposing metal prongs, posing an electric shock hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.