Ortal Recalls Gas Fireplaces Due to Fire Hazard
Recall 23065 · Dec 8, 2022 · Ortal
400
units affected
400
units affected
Facts
- Recall number
- 23065
- Date
- Dec 8, 2022
- Company
- Ortal
- Units affected
- 400
- Product
- Traditional 90 and Traditional 110 Gas Fireplaces
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
What can happen
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
The fix
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
Incidents and where it was sold
- Incidents
- The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported.
- Sold at
- Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.
Related pages
Questions and answers
What should I do with the recalled traditional 90 and traditional 110 gas fireplaces?
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly.
What is the hazard?
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.