Pacific Cycle Recalls Schwinn Electric Scooters Due to Fall and Injury Hazards
Recall 22030 · Dec 15, 2021 · Pacific Cycle
11,340
units affected
11,340
units affected
Facts
- Recall number
- 22030
- Date
- Dec 15, 2021
- Company
- Pacific Cycle
- Units affected
- 11,340
- Product
- Schwinn Tone Electric Scooters (e-scooters)
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves all models of the Schwinn Tone Electric Scooter. That includes the Tone 1, Tone 2 and Tone 3 models. The scooters come in black or white and have a "T" handlebar and an approximately two-foot-long board. The e-scooter's serial number is located on the bottom of the board.
What can happen
The e-scooter's handlebar grips can loosen or crack, posing fall and injury hazards.
The fix
Consumers should immediately stop using the recalled e-scooters and contact Pacific Cycle for a free repair kit. Consumers will need to provide the serial number of their scooter and a mailing address. The repair kit can be installed by the consumer and includes all required tools and instructions, which are also available in video format. Pacific Cycle estimates it will take consumers between five and ten minutes to install. Alternatively, consumers can ship the e-scooter back to Pacific Cycle for repair, at no cost to the consumer.
Incidents and where it was sold
- Incidents
- Pacific Cycle has received nine reports of loosened or cracked handlebars which include one report of an injury where bruising and abrasions occurred, when a consumer fell from the e-scooter while riding after the handlebar broke.
- Sold at
- Bicycle shops nationwide and online at schwinnbikes.com and amazon.com, from May 2020 through February 2021 for between $350 to $550.
Related pages
Questions and answers
What should I do with the recalled schwinn tone electric scooters (e-scooters)?
Consumers should immediately stop using the recalled e-scooters and contact Pacific Cycle for a free repair kit. Consumers will need to provide the serial number of their scooter and a mailing address. The repair kit can be installed by the consumer and includes all required tools and instructions, which are also.
What is the hazard?
The e-scooter's handlebar grips can loosen or crack, posing fall and injury hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.