Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
Recall 24732 · Dec 21, 2023 · Pella
12,000
units affected
12,000
units affected
Facts
- Recall number
- 24732
- Date
- Dec 21, 2023
- Company
- Pella
- Units affected
- 12,000
- Product
- Pella Architect Series Casement Windows
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
What can happen
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
The fix
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Incidents and where it was sold
- Incidents
- The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
- Sold at
- Authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Companies stores nationwide from January...
Related pages
Questions and answers
What should I do with the recalled pella architect series casement windows?
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
What is the hazard?
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.