Philips Consumer Electronics Recalls Plasma Flat Panel Televisions
Recall 06536 · Mar 16, 2006 · Philips Consumer Electronics
11,800
units affected
11,800
units affected
Facts
- Recall number
- 06536
- Date
- Mar 16, 2006
- Company
- Philips Consumer Electronics
- Units affected
- 11,800
- Product
- Plasma Flat Panel Televisions with Ambilight Feature
- Product type
- Televisions, Mounts, Guards & Antennas
- Hazard
- Other or not stated
The product
The recall involves only certain 42- and 50-inch, 2005 model Philips branded Plasma Flat Panel Televisions with Ambilight technology, which is an ambient lighting feature that projects a soft light onto the wall behind the TV to enhance the display. They were manufactured with the following model, date codes, and serial numbers: Model Display Type Production Began Production Ended Beginning Serial Range Ending Serial Range 42PF9630A/37 Plasma April 2005 July 2005 AG1A0518xxxxxx AG1A0528xxxxxx 50PF9630A/37 Plasma May 2005 August 2005 AG1A0519xxxxxx AG1A0533xxxxxx 50PF9630A/37 Plasma June 2005 August 2005 YA1A0523xxxxxx YA1A0534xxxxxx 50PF9830A/37 Plasma June 2005 August 2005 AG1A0526xxxxxx AG1A0533xxxxxx The model and serial numbers can be found on the back of the TV on the label that looks like the example in the picture: The serial number can also be obtained by pushing the following keystrokes on the remote control: 123654, after which a customer service menu ("CSM") will be displayed on the screen. In the menu, line 03 displays the type number and line 04 displays the production code (identical to the serial number of the set). Press the MENU button on the remote to exit the CSM.
What can happen
Arcing by capacitors inside the left and right side of the back cabinets of these TVs can pose a safety risk.
The fix
Consumers should immediately turn off the Ambilight feature (see instructions in the picture) and contact Philips for instructions on how to receive free in-home service to have their TV repaired for free.
Incidents and where it was sold
- Incidents
- Philips has received nine reports of arcing by the capacitors. The results of such incidents were contained within the TVs, due to the use of flame retardant materials, resulting only in damage to the TV. There have been no injuries reported.
- Sold at
- Consumer electronic stores nationwide from June 2005 through January 2006 for between $3,000 and $5,000.
Related pages
Questions and answers
What should I do with the recalled plasma flat panel televisions with ambilight feature?
Consumers should immediately turn off the Ambilight feature (see instructions in the picture) and contact Philips for instructions on how to receive free in-home service to have their TV repaired for free.
What is the hazard?
Arcing by capacitors inside the left and right side of the back cabinets of these TVs can pose a safety risk.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.