Polycom Inc. Recalls Conference Phone Batteries for Fire Hazard
Recall 06092 · Feb 17, 2006 · Polycom Inc.
21,000
units affected
21,000
units affected
Facts
- Recall number
- 06092
- Date
- Feb 17, 2006
- Company
- Polycom Inc.
- Units affected
- 21,000
- Product
- Lithium-Ion batteries in SoundStation2W wireless conference phone
- Product type
- Adapter/Power Supply/Charger/Battery
- Hazard
- Fire
The product
The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows: Part Number SKU number Date Code 1520-07803-001 2200-07803-001 1205 or earlier (December 2005) 1520-07804-001 2200-07804-001 1205 or earlier (December 2005) The batteries have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.
What can happen
These batteries can overheat, which could pose a fire or burn hazard.
The fix
Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.
Incidents and where it was sold
- Incidents
- Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.
- Sold at
- Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.
Related pages
Questions and answers
What should I do with the recalled lithium-ion batteries in soundstation2w wireless conference phone?
Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for.
What is the hazard?
These batteries can overheat, which could pose a fire or burn hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.