Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard
Recall 08297 · Jun 5, 2008 · Polycom, Inc.
5,800
units affected
5,800
units affected
Facts
- Recall number
- 08297
- Date
- Jun 5, 2008
- Company
- Polycom, Inc.
- Units affected
- 5,800
- Product
- SoundStation2W Wireless Conference Phones with Lithium Ion Batteries
- Product type
- Telephones, Cell Phones & Accessories
- Hazard
- Fire
The product
The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May 2, 2008, and separately as replacement battery packs during the same time period. The SoundStation2W part numbers and SKU numbers are printed on the underside of the telephone and include the following models: Part Number SKU Number 2201-67800-022 2200-07800-001 2201-67880-022 2200-07880-001 SoundStation2W recalled battery pack part numbers, SKU numbers and date codes are as follows: Part Number SKU Number Date Code 1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) 1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) The battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the part number printed on the white label of the battery.
What can happen
The battery packs can overheat, posing a fire or burn hazard.
The fix
Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom for a free replacement battery pack.
Incidents and where it was sold
- Incidents
- Polycom has received one report of a battery pack overheating resulting in minor property damage. No injuries have been reported.
- Sold at
- Authorized dealers nationwide through catalogs, online, telesales, office supply stores, the Polycom Web store, and Fry's Electronics retail locations from December 2007 through May 2, 2008 for between $700 and $900.
Related pages
Questions and answers
What should I do with the recalled soundstation2w wireless conference phones with lithium ion batteries?
Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom.
What is the hazard?
The battery packs can overheat, posing a fire or burn hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.