Primo Recalls Beverage Dispensers Due to Burn Hazard
Recall 18132 · Mar 29, 2018 · Primo
11,000
units affected
11,000
units affected
Facts
- Recall number
- 18132
- Date
- Mar 29, 2018
- Company
- Primo
- Units affected
- 11,000
- Product
- Primo hTrio Multi-purpose beverage dispensers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves the Primo hTrio Multi-Purpose beverage dispensers purchased on or before December 31, 2017 which provides both hot and cold water and brews 6, 8, and 10 ounce hot beverages. Model numbers 601225, 601229, and 601240 are printed on the bottom of the product and Primo is printed on the front.
What can happen
Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.
The fix
Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.
Incidents and where it was sold
- Incidents
- Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer's hand.
- Sold at
- Sam's Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250.
Related pages
Questions and answers
What should I do with the recalled primo htrio multi-purpose beverage dispensers?
Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.
What is the hazard?
Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.