Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard
Recall 18231 · Sep 25, 2018 · Provata Health
30,000
units affected
30,000
units affected
Facts
- Recall number
- 18231
- Date
- Sep 25, 2018
- Company
- Provata Health
- Units affected
- 30,000
- Product
- Provata activity trackers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves the Provata activity fitness tracker. The wristbands were given to consumers as a promotional giveaway and feature a digital display, a charging terminal, a heart rate and step detector with Bluetooth technology. They were distributed in three colors: black, blue or mint green. The packaging displays the word "Provata" and "Activity Tracker [color]" printed on the front cover.
What can happen
The activity tracker wristbands can overheat while the user is wearing it or when charging, posing a burn hazard.
The fix
Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband.
Incidents and where it was sold
- Incidents
- The firm has received 13 reports of the activity tracker overheating during use or while charging, including three reports of burns to the wrist.
- Sold at
- Distributed as a free promotional item from August 2017 through July 2018 in mailings nationwide and in-person during employer wellness events in Oregon, North Carolina and Arizona.
Related pages
Questions and answers
What should I do with the recalled provata activity trackers?
Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband.
What is the hazard?
The activity tracker wristbands can overheat while the user is wearing it or when charging, posing a burn hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.