28,000
units affected
Facts
- Recall number
- 08565
- Date
- May 1, 2008
- Company
- Qvc
- Units affected
- 28,000
- Product
- SoleusAir Space Heaters
- Product type
- Kerosene/Propane/Wood Heaters
- Hazard
- Fire
The product
The recalled heater is a 1,500-watt, black or charcoal-colored, canister-shaped space heater with three heat settings. The unit is about 25" high x 10" in diameter (not including the wheels). The words "SoleusAir 360 Micathermic Heater" are printed on a label located on the front of the unit.
What can happen
The unit can overheat, posing a fire hazard to consumers.
The fix
Consumers should immediately stop using the heater and unplug it. Consumers who purchased the heater through a QVC television program or QVC.com were mailed instructions on how to receive a refund. Consumers who have not received an information packet should contact QVC. Consumers who purchased the heater at a QVC store should return the heater to any QVC store to receive a full refund.
Incidents and where it was sold
- Incidents
- The firm has received nine reports of flames inside or coming out of the heaters, and 70 additional reports of smoking, overheating, sparking, melting, and/or emitting burning odors. No injuries have been reported.
- Sold at
- QVC's televised shopping programs, its Web site, and in QVC's Studio, employee and retail stores from December 2007 through March 2008 for between $65 and $80.
Related pages
Questions and answers
What should I do with the recalled soleusair space heaters?
Consumers should immediately stop using the heater and unplug it. Consumers who purchased the heater through a QVC television program or QVC.com were mailed instructions on how to receive a refund. Consumers who have not received an information packet should contact QVC. Consumers who purchased the heater at a QVC.
What is the hazard?
The unit can overheat, posing a fire hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.