Razor Recalls Icon Electric Scooters Due to Fall Hazard
Recall 24313 · Jul 25, 2024 · Razor
7,300
units affected
7,300
units affected
Facts
- Recall number
- 24313
- Date
- Jul 25, 2024
- Company
- Razor
- Units affected
- 7,300
- Product
- Razor Icon electric scooters
- Remedy
- Refund
- Hazard
- Falls
The product
This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.
What can happen
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
The fix
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter's lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.
Incidents and where it was sold
- Incidents
- The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising.
- Sold at
- Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 through March 2024 for about $600.
Related pages
Questions and answers
What should I do with the recalled razor icon electric scooters?
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300.
What is the hazard?
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.