Real Flame Recalls Arroyo and Hideaway Wood Burning Fire Pits Due to Fire Hazard; Sold Exclusively at Crate and Barrel (Recall Alert)
Recall 21763 · Jul 15, 2021 · Real Flame
700
units affected
700
units affected
Facts
- Recall number
- 21763
- Date
- Jul 15, 2021
- Company
- Real Flame
- Units affected
- 700
- Product
- Arroyo and Hideaway Wood Burning Fire Pits
- Remedy
- Refund
- Hazard
- Fire
The product
This recall includes Arroyo and Hideaway Wood Burning Fire Pits sold at Crate and Barrel. The Arroyo is a black color chimenea-style fireplace measuring about 5 feet high and 1½ feet wide, and has UPC 752370060107. The Hideaway is a black color round wood burning fireplace measuring about 1½ feet high and 3 feet wide, and has UPC 752370064501.
What can happen
Wood stored under the unit can ignite, posing a fire hazard.
The fix
Consumers should immediately stop using the recalled Arroyo or Hideaway Wood Burning Fire Pits and contact Real Flame to arrange for removal of the fire pit in exchange for a full refund. Real Flame is contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- Real Flame has received one report of a fire involving minor property damage. No injuries have been reported.
- Sold at
- Exclusively at Crate and Barrel stores nationwide and online at www.crateandbarel.com from December 2020 through May 2021 for about $700.
Related pages
Questions and answers
What should I do with the recalled arroyo and hideaway wood burning fire pits?
Consumers should immediately stop using the recalled Arroyo or Hideaway Wood Burning Fire Pits and contact Real Flame to arrange for removal of the fire pit in exchange for a full refund. Real Flame is contacting all known purchasers directly.
What is the hazard?
Wood stored under the unit can ignite, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.