Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
Recall 12750 · Sep 20, 2012 · ThyssenKrupp Access Manufacturing LLC
670
units affected
670
units affected
Facts
- Recall number
- 12750
- Date
- Sep 20, 2012
- Company
- ThyssenKrupp Access Manufacturing LLC
- Units affected
- 670
- Product
- LEV II®, Volant™ and Rise™ residential elevators
- Product type
- Elevators
- Remedy
- new instructions
- Hazard
- Falls
The product
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
What can happen
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
The fix
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
Incidents and where it was sold
- Incidents
- None reported
- Sold at
- Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.
Related pages
Questions and answers
What should I do with the recalled lev ii®, volant™ and rise™ residential elevators?
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the.
What is the hazard?
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.