Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot
Recall 16177 · May 26, 2016 · Rheem
54,000
units affected
54,000
units affected
Facts
- Recall number
- 16177
- Date
- May 26, 2016
- Company
- Rheem
- Units affected
- 54,000
- Product
- Rheem electric water heaters
- Product type
- Electric Water Heaters
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the "Performance Platinum" Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges: Model Number Serial Number Ranges Date Code XE40M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014 XE80T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014
What can happen
The control panel on the water heaters can overheat, posing fire and burn hazards.
The fix
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
Incidents and where it was sold
- Incidents
- The firm has received 296 reports of control panels overheating, including one report of a fire which resulted in $5,800 in property damage. No injuries have been reported.
- Sold at
- The Home Depot stores nationwide and online from January 2014 through April 2016 for between $450 and $720.
Related pages
Questions and answers
What should I do with the recalled rheem electric water heaters?
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
What is the hazard?
The control panel on the water heaters can overheat, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.