Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
Recall 21028 · Nov 10, 2020 · Ring
350,000
units affected
350,000
units affected
Facts
- Recall number
- 21028
- Date
- Nov 10, 2020
- Company
- Ring
- Units affected
- 350,000
- Product
- Ring Video Doorbells (2nd Generation)
- Remedy
- new instructions
- Hazard
- Fire
The product
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
What can happen
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
The fix
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Incidents and where it was sold
- Incidents
- Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
- Sold at
- Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.
Related pages
Questions and answers
What should I do with the recalled ring video doorbells (2nd generation)?
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
What is the hazard?
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.