Roland Recalls Digital Pianos Due to Electrical Shock Hazard (Recall Alert)
Recall 14738 · Jun 26, 2014 · Roland
640
units affected
640
units affected
Facts
- Recall number
- 14738
- Date
- Jun 26, 2014
- Company
- Roland
- Units affected
- 640
- Product
- Digital Electric Piano
- Product type
- Musical Instruments
- Remedy
- Repair
- Hazard
- Electric shock
The product
This recall involves Roland model RD-800 Electronic Digital Pianos. The recalled product is an electronic piano keyboard that is 55 inches wide, 14.5 inches deep and 5.5 inches high. It is black and has 88 black and white keys. The front of the piano has a control panel with a color liquid crystal display (LCD) in the center. Pianos within the following serial number ranges are being recalled: Z6D0015 to Z6D0019 Z7D0174 to Z7D0423 Z8D1 056 to Z8D1255 Z9D2131 to Z9D2333 The model number is on the front left of the piano. "Roland" and the model number are in large type on the back of the piano. The serial number and model number are on a data plate on the right side of the rear of the piano between the XLR output connectors and the AC IN connector.
What can happen
The AC power cord can be connected to the XLR output jacks, posing an electrical shock hazard.
The fix
Consumers should immediately stop using the pianos, unplug the power cord from the wall outlet and the piano and contact Roland U.S. for a free repair kit or to locate an authorized dealer or service center to have the repair kit installed free of charge.
Incidents and where it was sold
- Incidents
- Roland received one report of a consumer connecting the power cord to an XLR output jack. No injuries have been reported.
- Sold at
- American Musical Supply Inc., Cascio Interstate, Full Compass Systems Ltd, Guitar Center Inc., Kraft Keyboard Center, Musicians Friend Inc., Sam Ash Inc. and Sweetwater Sound Inc. stores nationwide from January 2014 to April 2014 for about $3,000.
Related pages
Questions and answers
What should I do with the recalled digital electric piano?
Consumers should immediately stop using the pianos, unplug the power cord from the wall outlet and the piano and contact Roland U.S. for a free repair kit or to locate an authorized dealer or service center to have the repair kit installed free of charge.
What is the hazard?
The AC power cord can be connected to the XLR output jacks, posing an electrical shock hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.