Safety regulator and GE Interlogix Announce Recall to Repair Security Control Panels
Recall 02525 · Mar 13, 2002 · GE Interlogix
18,000
units affected
18,000
units affected
Facts
- Recall number
- 02525
- Date
- Mar 13, 2002
- Company
- GE Interlogix
- Units affected
- 18,000
- Product
- Security Control Panel
- Product type
- Home Control/Alarm Systems
- Hazard
- Fire
The product
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.
What can happen
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
The fix
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
Incidents and where it was sold
- Incidents
- This recall is being conducted to prevent the possibility of incidents or injuries.
- Sold at
- Authorized dealers and distributors sold the security control panels nationwide, from November 1998 to March 2001, for between $40 and $260.
Related pages
Questions and answers
What should I do with the recalled security control panel?
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
What is the hazard?
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.