Safety regulator, Andersen Corporation Announce Recall of Window Latches
Recall 01231 · Sep 13, 2001 · Andersen Corporation
400,000
units affected
400,000
units affected
Facts
- Recall number
- 01231
- Date
- Sep 13, 2001
- Company
- Andersen Corporation
- Units affected
- 400,000
- Product
- Tilt latches on Andersen 200 Series Tilt-Wash Double-Hung Windows
- Product type
- Safety Latches
- Hazard
- Injury
The product
This recall involves only the tilt latches on the lower sash of the Andersen 200 Series Tilt-Wash Double-Hung Window. This window has the Andersen "A/W" logo etched into the lower right corner of the glass (A), has a latch on both sides of the top of the lower sash (B), and has a product label on the inside of the upper left corner of the window frame (C). This recall does not apply to Andersen® Builder's Select™ or any other Andersen® products.
What can happen
The latches on the lower sash of the window can unexpectedly open, posing a potential injury hazard to consumers who can be struck by the window or by shattered glass.
The fix
Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center to schedule a free in-home repair with an Andersen service technician. Parents should ensure that children do not operate the window until the latches have been replaced.
Incidents and where it was sold
- Incidents
- Andersen has received 11 reports of the latches unexpectedly opening. There have been no reports of injuries.
- Sold at
- The majority of windows were installed by home builders in the construction of new homes. Independent dealers and home centers nationwide also sold these windows to contractors between May 2000 through August 2001.
Related pages
Questions and answers
What should I do with the recalled tilt latches on andersen 200 series tilt-wash double-hung windows?
Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center to schedule a free in-home repair with an Andersen service technician. Parents should ensure that children do not operate the window until the latches have been replaced.
What is the hazard?
The latches on the lower sash of the window can unexpectedly open, posing a potential injury hazard to consumers who can be struck by the window or by shattered glass.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.