Safety regulator, Casio Inc. Announce Recall of Piano Benches
Recall 04132 · May 5, 2004 · Casio Inc., Dover, N.J.
18,000
units affected
18,000
units affected
Facts
- Recall number
- 04132
- Date
- May 5, 2004
- Company
- Casio Inc., Dover, N.J.
- Units affected
- 18,000
- Product
- Piano Bench
- Product type
- Chairs, Stools & Benches
- Hazard
- Other or not stated
The product
This recall involves two model benches, the Bench DK, made of dark wood and the Bench LT, made of light wood. The bench has a plush leather covering and measures about 22 inches by 13½ inches with 17½-inch tall legs. Each bench comes with a small sticker that reads, "Made in China" and some units have a gold emblem that reads, "GAO JI CHUANG." Benches were sold separately and with Casio's electronic pianos.
What can happen
The screws and bracket assemblies attaching the legs to the bench can weaken and detach, causing the bench seat to collapse during normal use.
The fix
Consumers should stop using the benches immediately and contact Casio for instructions on how to return the product for a full refund plus an incentive payment. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 from Costco Wholesale Corporation should return only the bench to their local Costco retailer. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 or PX100 from Sam's Club will receive a box, instructions, and a return label to return the bench back to Casio. Do not return benches to Sam's Clubs. Consumers who purchased the keyboard and bench together will receive $125 toward the purchase of a replacement bench and consumers who purchased a bench separately will receive a full refund of the purchase price plus a $25 incentive payment.
Incidents and where it was sold
- Incidents
- Casio has received four reports of bracket assemblies failing, including one report of a consumer sustaining a fractured wrist when their bench collapsed.
- Sold at
- Music instrument retailers, Sam's Club, Costco Wholesale and on Casio's Web site nationwide, between September 2003 and March 2004, for about $99. The benches sold by Sam's Club and Costco were unassembled and included a Casio Electronic Piano and piano stand.
Related pages
Questions and answers
What should I do with the recalled piano bench?
Consumers should stop using the benches immediately and contact Casio for instructions on how to return the product for a full refund plus an incentive payment. Consumers who purchased a Casio Eighty Eight key digital piano, model AP31 from Costco Wholesale Corporation should return only the bench to their local.
What is the hazard?
The screws and bracket assemblies attaching the legs to the bench can weaken and detach, causing the bench seat to collapse during normal use.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.