Safety regulator, Compaq Announce Recall of Notebook Computer Battery Packs
Recall 01022 · Oct 27, 2000 · Compaq Computer Corp.
55,000
units affected
55,000
units affected
Facts
- Recall number
- 01022
- Date
- Oct 27, 2000
- Company
- Compaq Computer Corp.
- Units affected
- 55,000
- Product
- Battery packs used with Compaq Armada notebook computers
- Product type
- Adapter/Power Supply/Charger/Battery
- Hazard
- Fire
The product
The recalled battery packs were sold with Compaq's Armada E500 and V300 notebook computers. Writing on the batteries include "Compaq" and "Assembled in Taiwan." The battery pack can be identified by a date code and serial number on the white label to the right of the battery connector. Date code TCGK with a serial number from 00001 to 10500, 20001 to 21800, and 40001 to 83100, or Date code TCHK with a serial number from 40001 to 44700
What can happen
These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire.
The fix
Consumers should immediately stop using these battery packs and contact Compaq to learn how to discharge them and return them. Consumers with the recalled batteries will receive two free battery packs for each recalled battery pack they return.
Incidents and where it was sold
- Incidents
- Compaq has received one report of a battery pack overheating, and damaging the notebook computer. No injuries were reported.
- Sold at
- Compaq dealers sold these battery packs worldwide with notebook computers and separately, from June 2000 through July 2000. The notebook computers sold for between $1,800 and $3,800, and the individual batteries sold for about $165.
Related pages
Questions and answers
What should I do with the recalled battery packs used with compaq armada notebook computers?
Consumers should immediately stop using these battery packs and contact Compaq to learn how to discharge them and return them. Consumers with the recalled batteries will receive two free battery packs for each recalled battery pack they return.
What is the hazard?
These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.