Safety regulator, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers
Recall 02134 · Apr 4, 2002 · Crystal Mountain Water Cooler Corp.
12,000
units affected
12,000
units affected
Facts
- Recall number
- 02134
- Date
- Apr 4, 2002
- Company
- Crystal Mountain Water Cooler Corp.
- Units affected
- 12,000
- Product
- Hot & Cold Water Dispensers
- Product type
- Water Distillers/Coolers/Purifiers
- Hazard
- Fire
The product
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.
What can happen
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
The fix
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
Incidents and where it was sold
- Incidents
- Crystal Mountain Water Cooler Corp. has received about 20 reports of the water cooler's insulation smoking, or igniting the unit. Damages ranged from minor smoke and fire damage up to $200,000 in property damage.
- Sold at
- Crystal Mountain and its distributors sold these water coolers in the U.S. and Canada, from May 1999 through July 2000, for about $300.
Related pages
Questions and answers
What should I do with the recalled hot & cold water dispensers?
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
What is the hazard?
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.