Safety regulator, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
Recall 02226 · Aug 8, 2002 · Motorola Inc. Broadband Communications Sector
1,000,000
units affected
1,000,000
units affected
Facts
- Recall number
- 02226
- Date
- Aug 8, 2002
- Company
- Motorola Inc. Broadband Communications Sector
- Units affected
- 1,000,000
- Product
- Motorola DCT2000 digital cable set-top boxes
- Product type
- Televisions, Mounts, Guards & Antennas
- Hazard
- Electric shock
The product
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
What can happen
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
The fix
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
Incidents and where it was sold
- Sold at
- Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services, from March 2002 through June 2002.
Related pages
Questions and answers
What should I do with the recalled motorola dct2000 digital cable set-top boxes?
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about.
What is the hazard?
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.