Safety regulator, SecureAlert Announce Recall of Safety and Security Phones
Recall 04513 · Nov 18, 2003 · SecureAlert Inc.
1,000
units affected
1,000
units affected
Facts
- Recall number
- 04513
- Date
- Nov 18, 2003
- Company
- SecureAlert Inc.
- Units affected
- 1,000
- Product
- GPS2000 MobilePAL+GPS Safety and Security Phones
- Product type
- Telephones, Cell Phones & Accessories
- Hazard
- Other or not stated
The product
This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red "call" button and a gray "test" button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). "MobilePal+GPS" is written on the front of the phones.
What can happen
Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.
The fix
Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.
Incidents and where it was sold
- Incidents
- SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.
- Sold at
- SecureAlert and private security dealers nationwide, from May 2003 through July 2003.
Related pages
Questions and answers
What should I do with the recalled gps2000 mobilepal+gps safety and security phones?
Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.
What is the hazard?
Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.