Safety regulator, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers
Recall 03197 · Sep 25, 2003 · Sony Corp.
5,600
units affected
5,600
units affected
Facts
- Recall number
- 03197
- Date
- Sep 25, 2003
- Company
- Sony Corp.
- Units affected
- 5,600
- Product
- Sony VAIO notebook computers
- Product type
- Computer Equipment
- Hazard
- Electric shock
The product
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook's AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003
What can happen
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
The fix
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
Incidents and where it was sold
- Incidents
- None reported.
- Sold at
- Electronic and computer stores nationwide, from June 2003 through July 2003, for about $1,500.
Related pages
Questions and answers
What should I do with the recalled sony vaio notebook computers?
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
What is the hazard?
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.