Safety regulator, Xerox International Partners Announce Retrofit of Network Laser Printers
Recall 03519 · Jan 29, 2003 · Xerox International Partners
17,000
units affected
17,000
units affected
Facts
- Recall number
- 03519
- Date
- Jan 29, 2003
- Company
- Xerox International Partners
- Units affected
- 17,000
- Product
- Xerox, Hitachi, and GCC brand laser printers
- Product type
- Computer Equipment
- Hazard
- Fire
The product
These network laser printers were manufactured from January 1995 through September 1998. Model numbers are on the top of the unit and on a label located on the rear panel. The retrofit is for the following model numbers: Xerox Engineering Systems - Model 8808 Hitachi Printing Solutions America - Models Typhoon 8 and Typhoon 16 GCC Technologies - Models Elite XL408, Elite XL608, Elite XL608LC, Elite XL808, Elite XL1208, Elite XL1208 PM, and Elite XL616
What can happen
Arcing may cause the fuser assembly to overheat, posing a fire hazard.
The fix
Users should (1) switch off the printer power when unattended; (2) ensure that the "power save" mode is enabled; and (3) contact their commercial distributor for information on obtaining a free retrofit.
Incidents and where it was sold
- Incidents
- There have been three reports of overheating, causing minor property damage. No injuries have been reported.
- Sold at
- Xerox Engineering Systems, Hitachi Printing Solutions America and GCC Technologies sold the printers nationwide for prices ranging from $1,599 to $6,999.
Related pages
Questions and answers
What should I do with the recalled xerox, hitachi, and gcc brand laser printers?
Users should (1) switch off the printer power when unattended; (2) ensure that the "power save" mode is enabled; and (3) contact their commercial distributor for information on obtaining a free retrofit.
What is the hazard?
Arcing may cause the fuser assembly to overheat, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.