Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
Recall 09744 · May 22, 2009 · Samsung
160,000
units affected
160,000
units affected
Facts
- Recall number
- 09744
- Date
- May 22, 2009
- Company
- Samsung
- Units affected
- 160,000
- Product
- Samsung "Jitterbug" Cell Phones
- Product type
- Telephones, Cell Phones & Accessories
- Hazard
- Other or not stated
The product
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
What can happen
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
The fix
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Incidents and where it was sold
- Incidents
- None reported.
- Sold at
- Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
Related pages
Questions and answers
What should I do with the recalled samsung "jitterbug" cell phones?
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
What is the hazard?
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.