Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard
Recall 25244 · May 1, 2025 · Santa Cruz Bicycles
2,850
units affected
2,850
units affected
Facts
- Recall number
- 25244
- Date
- May 1, 2025
- Company
- Santa Cruz Bicycles
- Units affected
- 2,850
- Product
- Heckler 9 Electric Bicycles
- Remedy
- Replacement
- Hazard
- Fire
The product
The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance.
What can happen
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
The fix
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
Incidents and where it was sold
- Incidents
- The firm has received three reports of fires, including some property damage. No injuries have been reported.
- Sold at
- Santa Cruz dealers nationwide from October 2021 through January 2025 for between $8,750 and $13,900.
Related pages
Questions and answers
What should I do with the recalled heckler 9 electric bicycles?
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free.
What is the hazard?
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.