Shimano Recalls Cranksets for Bicycles Due to Crash Hazard
Recall 23294 · Sep 21, 2023 · Shimano
680,000
units affected
680,000
units affected
Facts
- Recall number
- 23294
- Date
- Sep 21, 2023
- Company
- Shimano
- Units affected
- 680,000
- Product
- 11-Speed Bonded Hollowtech II Road Cranksets
- Remedy
- inspect, Replacement
- Hazard
- Crash risk
The product
This recall involves Shimano Ultegra FC-6800, Dura-Ace FC-9000, Ultegra FC-R8000, Dura-Ace FC-R9100 and FC-R9100P 11-Speed Bonded Hollowtech Road Cranksets manufactured prior to July 2019 sold individually and on bicycles sold by other manufacturers such as Trek and Specialized. A crankset is the component of the bicycle that the chain and pedals attach to for pedaling. The recalled models have printed 'Ultegra' or Dura Ace' logos on the arm. The affected models are pre-July 2019 production and have the following two letter production code on backside of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.
What can happen
The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.
The fix
Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.
Incidents and where it was sold
- Incidents
- The firm has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.
- Sold at
- Bicycle stores nationwide from January 2012 through August 2023 for between $270 and $1,500.
Related pages
Questions and answers
What should I do with the recalled 11-speed bonded hollowtech ii road cranksets?
Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and.
What is the hazard?
The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.