Simplex Fire Alarm Control Panels Recalled by Tyco Safety Products Westminster Due to Failure to Alert Monitoring Centers
Recall 11721 · Feb 8, 2011 · Tyco Safety Products Westminster
540
units affected
540
units affected
Facts
- Recall number
- 11721
- Date
- Feb 8, 2011
- Company
- Tyco Safety Products Westminster
- Units affected
- 540
- Product
- Simplex Fire Alarm Control Panel
- Product type
- Fire or Smoke Alarms
- Remedy
- new instructions
- Hazard
- Fire
The product
The recalled fire alarm panel is the Simplex 4100U-NXP panel configured for third party monitoring and running software revision 14.01. The words "Simplex," "4100U" and "Fire Control" appear on the fire alarm's front panel. The software revision number can be identified by pressing the "Menu" key on the panel keypad, selecting "Show Software Revision Level" and pressing "Enter."
What can happen
The recalled fire alarm control panels can fail to send a signal to alert monitoring centers in the event of a fire.
The fix
Building managers should contact SimplexGrinnell for a free software upgrade. SimplexGrinnell is contacting its customers directly.
Incidents and where it was sold
- Incidents
- The firm has received 2 reports of alarms failing to alert monitoring centers. No injuries have been reported.
- Sold at
- Distributed by SimplexGrinnell from May 2010 to September 2010 for between $10,000 and $20,000.
Related pages
Questions and answers
What should I do with the recalled simplex fire alarm control panel?
Building managers should contact SimplexGrinnell for a free software upgrade. SimplexGrinnell is contacting its customers directly.
What is the hazard?
The recalled fire alarm control panels can fail to send a signal to alert monitoring centers in the event of a fire.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.