Sony Recalls VAIO Flip PC Laptops Due to Fire and Burn Hazards
Recall 14220 · Jul 1, 2014 · Sony
680
units affected
680
units affected
Facts
- Recall number
- 14220
- Date
- Jul 1, 2014
- Company
- Sony
- Units affected
- 680
- Product
- Personal computers
- Product type
- Laptop Computers
- Remedy
- Refund, Repair
- Hazard
- Fire
The product
This recall includes Sony's VAIO Flip PC laptops with model number (product name) SVF11N13CXS. The computers were sold in three colors silver, black and pink. They have a Panasonic-manufactured lithium-ion battery and a folding touch screen that measures about 11.6 inches diagonally and a backlit keyboard. The VAIO logo is etched on the outer top of the computer, near the hinge. The model and serial numbers are printed on a black label with white lettering on the underside of the screen. To locate the label, consumers should open the computer, move the switch from the lock to the release position and flip the display.
What can happen
The computers' lithium-ion batteries can overheat, posing fire and burn hazards.
The fix
Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price.
Incidents and where it was sold
- Incidents
- Sony is aware of four incidents, which occurred in Asia, of computers overheating, resulting in units smoking, catching on fire and melting. No injuries have been reported.
- Sold at
- Sony retail stores nationwide and online at www.store.sony.com from February 2014 to April 2014 for about $800.
Related pages
Questions and answers
What should I do with the recalled personal computers?
Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price.
What is the hazard?
The computers' lithium-ion batteries can overheat, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.