Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard
Recall 11110 · Jan 25, 2011 · Steelcase
165,000
units affected
165,000
units affected
Facts
- Recall number
- 11110
- Date
- Jan 25, 2011
- Company
- Steelcase
- Units affected
- 165,000
- Product
- Cachet Swivel Chairs
- Product type
- Chairs
- Remedy
- Replacement
- Hazard
- Falls
The product
This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.
What can happen
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
The fix
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.
Incidents and where it was sold
- Incidents
- The firm has received one report of a chair support failure resulting in a back injury.
- Sold at
- Authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company and Sam Flax stores nationwide and online at www.store.steelcase.com between May 2002 and November 2009 for up to $600.
Related pages
Questions and answers
What should I do with the recalled cachet swivel chairs?
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the.
What is the hazard?
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.