Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards
Recall 23068 · Dec 15, 2022 · Sundance Spas
23,700
units affected
23,700
units affected
Facts
- Recall number
- 23068
- Date
- Dec 15, 2022
- Company
- Sundance Spas
- Units affected
- 23,700
- Product
- Jacuzzi® Hot Tubs and Sundance® Spas
- Remedy
- Repair
- Hazard
- Fire
The product
This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor.
What can happen
The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.
The fix
Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly.
Incidents and where it was sold
- Incidents
- Sundance Spas has received 185 reports of inaccurate temperature readings. No injuries have been reported.
- Sold at
- Authorized Sundance Spas or Jacuzzi Hot Tubs dealers nationwide from July 2021 through December 2022 for between $6,500 and $30,000.
Related pages
Questions and answers
What should I do with the recalled jacuzzi® hot tubs and sundance® spas?
Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local.
What is the hazard?
The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.