Triangle Tube Recalls to Repair Gas Boilers Due to Risk of Carbon Monoxide Hazard; One Death Reported; In-Home Remedy May Be Delayed Due To COVID-19 Restrictions
Recall 20157 · Jul 28, 2020 · Triangle Tube
63,000
units affected
63,000
units affected
Facts
- Recall number
- 20157
- Date
- Jul 28, 2020
- Company
- Triangle Tube
- Units affected
- 63,000
- Product
- Prestige Solo & Prestige Excellence condensing gas boilers
- Remedy
- Repair
- Hazard
- Poisoning
The product
This recall involves 22 models of the Prestige Solo & Prestige Excellence condensing gas boilers manufactured between November 2011 and October 2019, for residential and light commercial use. These wall-hung condensing gas boilers are housed in a white metal box. The name "Prestige" is printed on the white front panel and on the outside of the cardboard packing box. You can identify whether you have an affected boiler using the firm's "how to" document at www.triangletube.com. The boilers included in this recall have the following serial number ranges: Product Name Models by Prefix Serial Number Range located on Boiler Rating Label Date of Manufacture Prestige Solo -Prefix: PT PT 60, PT110, PT 110LP, PT175, PT250, PT399, PT399HP PT0000110 to PT0053776 or PTA002645 through PTA09800 or AE1100 through AE1239 November 2011 through December 2015 Prestige Solo - Prefix: PA PA80, PA110, PA155, PA175, PA250, PA299, PA399 PA044928 through PA139939 January 2016 through March 2019 Prestige Excellence - Prefix: PTE or PTEA PTE 110 PTE0000568 through PTE 053690 and PTEA002889 through PTEA 003086 November 2011 through December 2015 Prestige Excellence - Prefix: PEA or PEB2 PEA 110 PEB2 110 PEA 078169 through PEA143958 and PEB2157356 through PEB2159813 January 2016 through March 2019 Prestige Solo - Prefix: PB PB80, PB110, PB155, PB175, PB250, PB299, PB399 PB2152110 through PB2163489 April 2019 through October 2019
What can happen
Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.
The fix
Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free repair. Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.
Incidents and where it was sold
- Incidents
- The firm has received one report of a death from carbon monoxide poisoning associated with the recalled boilers in 2016 following a repair where the adapter was not reattached. The firm has also received two other reports of vent tube adapter separation from the recalled boilers.
- Sold at
- Wholesale distributors and installed by independent contractors nationwide from November 2011 through July 2020 for between $3,400 and $9,700.
Related pages
Questions and answers
What should I do with the recalled prestige solo & prestige excellence condensing gas boilers?
Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free repair. Consumers who continue using the boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can.
What is the hazard?
Flue gas can escape from the gas boilers if the vent adapter is not securely reattached to the boiler after maintenance or repair, posing a carbon monoxide poisoning hazard to consumers.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.