Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's
Recall 24023 · Nov 9, 2023 · Twin-Star International
14,670
units affected
14,670
units affected
Facts
- Recall number
- 24023
- Date
- Nov 9, 2023
- Company
- Twin-Star International
- Units affected
- 14,670
- Product
- Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces
- Remedy
- Refund
- Hazard
- Fire
The product
This recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No. 42HF295FGT manufactured before January 2023 and identified with the following date codes: 0521; 0322; 0422; 0522; 0622; 0722; and 0822. "Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel.
What can happen
The electric fireplaces can overheat, posing a fire hazard.
The fix
Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.
Incidents and where it was sold
- Incidents
- Twin-Star and Lowe's have received 24 reports of overheating, fire or smoke incidents. These include two reports of property damage. No injuries have been reported.
- Sold at
- Lowe's stores nationwide and online at Lowes.com from September 2021 through January 2023 for about $200.
Related pages
Questions and answers
What should I do with the recalled style selections 42-inch-wide infrared quartz electric fireplaces?
Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.
What is the hazard?
The electric fireplaces can overheat, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.