Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards
Recall 21106 · Apr 8, 2021 · Verizon
2,500,000
units affected
2,500,000
units affected
Facts
- Recall number
- 21106
- Date
- Apr 8, 2021
- Company
- Verizon
- Units affected
- 2,500,000
- Product
- Ellipsis Jetpack mobile hotspots
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. "verizon" is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.
What can happen
The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.
The fix
Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon. If consumers must use the product for internet access, then they should take the following steps: Turn the recalled hotspot "on" and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: (a) enable the device's identifying number to be viewed on its scrolling screen and (b) prevent the device from charging while the device is plugged in and powered on. After the software update is applied, users should: (a) Leave the device powered on while it is plugged in. (b) When not in use, the device should be turned off, unplugged from its power source, and securely stored.
Incidents and where it was sold
- Incidents
- Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.
- Sold at
- Verizon stores nationwide, and other stores and to school districts nationwide and online at www.verizon.com from April 2017 through March 2021 for between $50 to $150.
Related pages
Questions and answers
What should I do with the recalled ellipsis jetpack mobile hotspots?
Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon. If consumers must use the product for.
What is the hazard?
The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.