Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Recall 25436 · Aug 14, 2025 · Viewrail
2,720
units affected
2,720
units affected
Facts
- Recall number
- 25436
- Date
- Aug 14, 2025
- Company
- Viewrail
- Units affected
- 2,720
- Product
- Electronic LED modules used on Floating Stairs and Rails
- Remedy
- Refund, Replacement
- Hazard
- Fire
The product
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
What can happen
The LED module can overheat, causing it to melt, posing a fire hazard.
The fix
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Incidents and where it was sold
- Incidents
- The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
- Sold at
- Viewrail.com from August 2023 through June 2025 for about $80.
Related pages
Questions and answers
What should I do with the recalled electronic led modules used on floating stairs and rails?
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price.
What is the hazard?
The LED module can overheat, causing it to melt, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.