VIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards
Recall 19167 · Jul 16, 2019 · Vivo
2,400
units affected
2,400
units affected
Facts
- Recall number
- 19167
- Date
- Jul 16, 2019
- Company
- Vivo
- Units affected
- 2,400
- Product
- VIVO MOUNT-PLAY5 speaker wall mounts
- Remedy
- Refund, Repair, Replacement
- Hazard
- Falls
The product
This recall involves VIVO MOUNT-PLAY5 wall mount brackets designed to secure the Sonos Play 5 speakers to the wall or any solid surface. The black or white VIVO wall mounts are made of steel and allow the speakers to tilt and swivel. The wall mounts measure about eight inches tall by five inches wide.
What can happen
The ledge on the front of the speaker wall mount can loosen, allowing both the ledge and the speakers to fall, posing an injury hazard to bystanders
The fix
Consumers should immediately remove their speaker from the wall mount and contact VIVO to receive free repair kit and instructions, a replacement wall mount or return wall mount for a full refund.
Incidents and where it was sold
- Incidents
- VIVO has received three reports of the speaker mounts breaking and speakers falling to the floor. No injuries have been reported.
- Sold at
- Amazon.com, eBay.com, Newegg.com, Rakuten.com and Walmart.com from March 2018 through June 2019 for about $30.
Related pages
Questions and answers
What should I do with the recalled vivo mount-play5 speaker wall mounts?
Consumers should immediately remove their speaker from the wall mount and contact VIVO to receive free repair kit and instructions, a replacement wall mount or return wall mount for a full refund.
What is the hazard?
The ledge on the front of the speaker wall mount can loosen, allowing both the ledge and the speakers to fall, posing an injury hazard to bystanders
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.