WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Recall 20177 · Sep 9, 2020 · Whill
1,160
units affected
1,160
units affected
Facts
- Recall number
- 20177
- Date
- Sep 9, 2020
- Company
- Whill
- Units affected
- 1,160
- Product
- WHILL Personal Electric Vehicles, Model Ci
- Remedy
- Replacement
- Hazard
- Crash risk
The product
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
What can happen
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
The fix
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Incidents and where it was sold
- Incidents
- There have been 15 reports of device malfunctions. No injuries have been reported.
- Sold at
- Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Related pages
Questions and answers
What should I do with the recalled whill personal electric vehicles, model ci?
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
What is the hazard?
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.