WindowTex Recalls Custom Roller Shades Due to Risk of Injury
Recall 15047 · Dec 16, 2014 · WindowTex
6,800
units affected
6,800
units affected
Facts
- Recall number
- 15047
- Date
- Dec 16, 2014
- Company
- WindowTex
- Units affected
- 6,800
- Product
- Roller Window Shades
- Product type
- Window Shades and Venetian Blinds and Indoor Shutters
- Remedy
- Repair
- Hazard
- Falls
The product
This recall involves WindowTex custom-made fabric roller window shades that are raised and lowered by a side-mounted chain. The recalled shades have an idler with steel pin inserted into one end of the roller tube. The steel pin is used to connect the window shade to the metal mounting bracket. Roller shades included in this recall have idlers with model number D15T, used with a 1½-inch roller tube, and model number D20T, used with a 2-inch roller tube.
What can happen
A steel pin inserted into the idler on the shades can become dislodged and cause the shade to fall from the mounting bracket, posing a risk of injury from impact to the consumer.
The fix
Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers.
Incidents and where it was sold
- Incidents
- WindowTex has received six reports of steel pins becoming dislodged from the window shade idler, causing some of the shades to fall. No injuries have been reported.
- Sold at
- WindowTex authorized dealers nationwide from April 2014 through June 2014 for between $100 and $500.
Related pages
Questions and answers
What should I do with the recalled roller window shades?
Consumers with the recalled window shades should immediately contact the place of purchase for instructions on how to schedule a service call for free replacement idlers. Consumers can also contact WindowTex for help identifying their authorized dealer. Authorized dealers are contacting all known purchasers.
What is the hazard?
A steel pin inserted into the idler on the shades can become dislodged and cause the shade to fall from the mounting bracket, posing a risk of injury from impact to the consumer.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.