Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard
Recall 09010 · Oct 14, 2008 · GN Netcom Inc.
525,000
units affected
525,000
units affected
Facts
- Recall number
- 09010
- Date
- Oct 14, 2008
- Company
- GN Netcom Inc.
- Units affected
- 525,000
- Product
- GN9120 Wireless Headsets
- Product type
- Audio/Video Systems & Accessories
- Hazard
- Fire
The product
This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."
What can happen
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
The fix
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
Incidents and where it was sold
- Incidents
- GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting.
- Sold at
- GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part.
Related pages
Questions and answers
What should I do with the recalled gn9120 wireless headsets?
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
What is the hazard?
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.