Xtava Recalls Allure Hair Dryers Due to Fire, Burn and Electrical Shock Hazards
Recall 18205 · Aug 15, 2018 · Xtava
235,000
units affected
235,000
units affected
Facts
- Recall number
- 18205
- Date
- Aug 15, 2018
- Company
- Xtava
- Units affected
- 235,000
- Product
- Allure and Allure Pro hair dryers
- Remedy
- Replacement
- Hazard
- Fire
The product
This recall involves the Allure and Allure Pro 2200W ionic ceramic hair dryers. The hand-held hair dryers are black or white and include a concentrator nozzle. The hair dryers were sold separately or as part of various hair care kits that included hair treatment products, a flat iron or a diffuser. Many of the units have a label located underneath the back of the unit bearing the following SKU numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N. All units have "xtava" imprinted on the blower end of the hair dryer.
What can happen
The hair dryer and power cord can overheat and catch on fire, posing fire, burn and electrical shock hazards.
The fix
Consumers should immediately stop using the hair dryers and contact Xtava to receive a free replacement hair dryer.
Incidents and where it was sold
- Incidents
- The firm has received 193 reports of the hair dryers or power cords overheating, melting, exploding or catching fire, including 18 reports of burns and two reports of a minor electrical shock. Four of the reported burn incidents resulted in a blister to the hand, wrist or finger. One consumer reported a severe burn.
- Sold at
- Online at Amazon.com, eBay.com, Walmart.com, Xtava.com, Groupon.com and other websites from October 2014 through August 2018 for between $15 and $60 when sold separately, and for between $20 and $80 when sold as part of a hair care kit.
Related pages
Questions and answers
What should I do with the recalled allure and allure pro hair dryers?
Consumers should immediately stop using the hair dryers and contact Xtava to receive a free replacement hair dryer.
What is the hazard?
The hair dryer and power cord can overheat and catch on fire, posing fire, burn and electrical shock hazards.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. Contact the company named above for the remedy.