Proterra Catalyst (2019-2020): Electrical system
Recall 21V268000 · Apr 19, 2021 · Proterra, Inc.
12
vehicles affected
12
vehicles affected
Facts
- Recall number
- 21V268000
- Date
- Apr 19, 2021
- Maker
- Proterra, Inc.
- Units affected
- 12
- Kind
- Vehicles
- Component
- Electrical system > Software
- Model years
- 2019-2020
- Started by
- The maker
- Hazard
- Injury
What is wrong
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
What can happen
The rear door may open without the driver's awareness, increasing the risk of injury.
The fix
Recall repairs are free of charge.
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Vehicles covered
1 model, 2 model years in all
Related pages
Questions and answers
Which vehicles are in recall 21V268000?
1 model: Proterra Catalyst (2019-2020), about 12 vehicles in all.
What is the fix for recall 21V268000?
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
What can happen?
The rear door may open without the driver's awareness, increasing the risk of injury.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.