Tesla Model S, Model X (2012-2018): Visibility
Recall 21V035000 · Jan 29, 2021 · Tesla, Inc.
134,951
vehicles affected
134,951
vehicles affected
Facts
- Recall number
- 21V035000
- Date
- Jan 29, 2021
- Maker
- Tesla, Inc.
- Units affected
- 134,951
- Kind
- Vehicles
- Component
- Visibility > Defroster/defogger/HVAC system; Exterior lighting > Turn signal; Back over prevention > Software
- Model years
- 2012-2018
- Started by
- The safety regulator
- Hazard
- Crash risk
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
What can happen
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
The fix
Recall repairs are free of charge.
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-21-001.
Vehicles covered
2 models, 10 model years in all
Related pages
Questions and answers
Which vehicles are in recall 21V035000?
2 models: Tesla Model S (2012-2018), Tesla Model X (2016-2018), about 134,951 vehicles in all.
What is the fix for recall 21V035000?
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021.
What can happen?
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
A recall means the maker found a safety problem and offers a free fix; it does not mean every unit has the problem. Units affected are as reported by the company. Popular models sell more and so have more recalls and complaints. Official public data; texts are shortened. A dealer can tell whether a single vehicle still needs the repair.